Delighted vs Hotjar: Detailed Comparison (2026)

Choosing between Delighted and Hotjar is a common decision for teams evaluating software solutions. Delighted positions itself as simple nps and customer feedback surveys, while Hotjar focuses on being heatmaps and behavior analytics for websites. Delighted is a customer feedback tool that helps teams and businesses simple nps and customer feedback surveys. Compare Delighted features, pricing, pros and cons with alternatives to find the best fit for your needs. Both platforms compete in the software space, but they take different approaches to solving user problems.

When it comes to pricing, Delighted offers a free plan with a freemium pricing model. Hotjar offers a free plan. Both tools provide free plans, making it easy to test each before committing. At the entry level, Delighted is the more affordable option starting at $17/mo compared to $32/mo.

Users consistently praise Delighted for free plan available, competitive pricing, highly rated by users. On the other hand, Hotjar earns recognition for free plan available, strong user satisfaction ratings, widely adopted and well-established. In terms of user satisfaction, Delighted holds a 4.7/5 rating from 132 reviews, while Hotjar has a 4.4/5 rating based on 370 reviews.

Who should choose Delighted? Delighted tends to be the better pick for teams of various sizes that prioritize free plan available and want to start for free. Who should choose Hotjar? Hotjar is often preferred by organizations of different scales that value free plan available and appreciate having a free tier.

Ultimately, the choice between Delighted and Hotjar comes down to your specific requirements, budget, and team size. We recommend signing up for Delighted's free plan and Hotjar's free plan to test both platforms with your actual workflow before making a final decision. The feature comparison table and user ratings above should give you a solid starting point for narrowing down which software solution fits your needs best.