Delighted vs Medallia: Detailed Comparison (2026)

Choosing between Delighted and Medallia is a common decision for teams evaluating customer feedback solutions. Delighted positions itself as simple nps and customer feedback surveys, while Medallia focuses on being enterprise customer experience platform. Delighted is a customer feedback tool that helps teams and businesses simple nps and customer feedback surveys. Compare Delighted features, pricing, pros and cons with alternatives to find the best fit for your needs. Both platforms compete in the customer feedback space, but they take different approaches to solving user problems.

When it comes to pricing, Delighted offers a free plan with a freemium pricing model. Medallia offers custom pricing using a custom model. Delighted has an advantage here with its free plan, letting you get started without any upfront cost. Medallia offers a free trial period.

Users consistently praise Delighted for free plan available, competitive pricing, highly rated by users. On the other hand, Medallia earns recognition for growing user base and community, survey creation and distribution, response analytics. In terms of user satisfaction, Delighted holds a 4.7/5 rating from 132 reviews, while Medallia has a 4.2/5 rating based on 335 reviews.

Who should choose Delighted? Delighted tends to be the better pick for teams of various sizes that prioritize free plan available and want to start for free. Who should choose Medallia? Medallia is often preferred by organizations of different scales that value growing user base and community.

Ultimately, the choice between Delighted and Medallia comes down to your specific requirements, budget, and team size. We recommend signing up for Delighted's free plan and Medallia's free trial to test both platforms with your actual workflow before making a final decision. The feature comparison table and user ratings above should give you a solid starting point for narrowing down which customer feedback solution fits your needs best.