Delighted vs SurveyMonkey: Detailed Comparison (2026)

Choosing between Delighted and SurveyMonkey is a common decision for teams evaluating customer feedback solutions. Delighted positions itself as simple nps and customer feedback surveys, while SurveyMonkey focuses on being online survey and questionnaire tool. Delighted is a customer feedback tool that helps teams and businesses simple nps and customer feedback surveys. Compare Delighted features, pricing, pros and cons with alternatives to find the best fit for your needs. SurveyMonkey has been available since 1999. Both platforms compete in the customer feedback space, but they take different approaches to solving user problems.

When it comes to pricing, Delighted offers a free plan with a freemium pricing model. SurveyMonkey offers a free plan with Basic, Standard and Premier plans available. Both tools provide free plans, making it easy to test each before committing. At the entry level, Delighted is the more affordable option starting at $17/mo compared to $25/mo.

Users consistently praise Delighted for free plan available, competitive pricing, highly rated by users. On the other hand, SurveyMonkey earns recognition for easy to create surveys, large question bank, good analytics. In terms of user satisfaction, Delighted holds a 4.7/5 rating from 132 reviews, while SurveyMonkey has a 4.2/5 rating based on 503 reviews.

Who should choose Delighted? Delighted tends to be the better pick for teams of various sizes that prioritize free plan available and want to start for free. Who should choose SurveyMonkey? SurveyMonkey is often preferred by larger enterprises that value easy to create surveys and appreciate having a free tier.

Ultimately, the choice between Delighted and SurveyMonkey comes down to your specific requirements, budget, and team size. We recommend signing up for Delighted's free plan and SurveyMonkey's free plan to test both platforms with your actual workflow before making a final decision. The feature comparison table and user ratings above should give you a solid starting point for narrowing down which customer feedback solution fits your needs best.