Hotjar vs Medallia: Detailed Comparison (2026)
Both Hotjar and Medallia are popular choices. Hotjar and Medallia each offer unique strengths depending on your team size, budget, and workflow requirements.
Choose
Hotjar
You prefer Hotjar's approach and workflow
- Unique approach to customer feedback
- Strong user community
- Regular updates
Choose
Medallia
You prefer Medallia's approach and workflow
- Alternative approach to customer feedback
- Competitive pricing
- Growing feature set
Free plan available
Strong user satisfaction ratings
Widely adopted and well-established
Real-time data dashboards
Custom report builder
Data retention limits on lower plans
Complex setup for custom tracking
Growing user base and community
Survey creation and distribution
Response analytics
Feedback collection across channels
No free plan available
Pricing not publicly listed
Response rates depend on survey design
Advanced analytics on higher tiers only