Medallia vs UserVoice: Detailed Comparison (2026)

Choosing between Medallia and UserVoice is a common decision for teams evaluating customer feedback solutions. Medallia positions itself as enterprise customer experience platform, while UserVoice focuses on being product feedback and research platform. Medallia is a customer feedback tool that helps teams and businesses enterprise customer experience platform. Compare Medallia features, pricing, pros and cons with alternatives to find the best fit for your needs. Both platforms compete in the customer feedback space, but they take different approaches to solving user problems.

When it comes to pricing, Medallia offers custom pricing with a custom pricing model. UserVoice offers custom pricing. Medallia offers a free trial period. UserVoice offers a free trial period.

Users consistently praise Medallia for growing user base and community, survey creation and distribution, response analytics. On the other hand, UserVoice earns recognition for survey creation and distribution, response analytics, feedback collection across channels. In terms of user satisfaction, Medallia holds a 4.2/5 rating from 335 reviews, while UserVoice has a 4.2/5 rating based on 154 reviews.

Who should choose Medallia? Medallia tends to be the better pick for teams of various sizes that prioritize growing user base and community. Who should choose UserVoice? UserVoice is often preferred by organizations of different scales that value survey creation and distribution.

Ultimately, the choice between Medallia and UserVoice comes down to your specific requirements, budget, and team size. We recommend signing up for Medallia's free trial and UserVoice's free trial to test both platforms with your actual workflow before making a final decision. The feature comparison table and user ratings above should give you a solid starting point for narrowing down which customer feedback solution fits your needs best.