Overview
Zendesk is a leading customer service platform offering ticketing, live chat, knowledge base, and call center tools. Trusted by thousands of businesses worldwide for managing customer support at scale.
Founded
2007
HQ
San Francisco, CA
Company Size
5000+ employees
Pricing Model
subscription
Pros
Comprehensive support suite
Extensive marketplace of apps
Powerful reporting and analytics
Omnichannel support
Cons
Can be expensive at scale
Complex setup for advanced features
Support can be slow
Pricing Plans
Support Team
$19/mo per user
- Ticketing system
- Email and social channels
- Business rules
Support Professional
Popular$55/mo per user
- SLA management
- CSAT surveys
- Multilingual support
Support Enterprise
$115/mo per user
- Custom roles
- Advanced AI
- Sandbox environment